Our network provider has restored network stability. Response times have returned to normal. BigCommerce engineers will continue monitoring for any further issues.
Posted Apr 03, 2018 - 01:56 CDT
Update
BigCommerce engineers are still working on getting response times back to normal levels. Our network provider is still attempting to restore their networks to normal functioning.
Posted Apr 03, 2018 - 01:37 CDT
Update
Our network service provider has confirmed connectivity issues in several data centers. Response times for stores are still elevated. Engineers are moving essential services around the affected connectivity. The hope is we will get back to normal response times soon.
Posted Apr 03, 2018 - 01:02 CDT
Identified
BigCommerce engineers are working with our network provider to stabilize the affected networks. The main effect on stores is slower than normal response times. We hope to have this fixed shortly.
Posted Apr 03, 2018 - 00:24 CDT
Investigating
BigCommerce engineers have detected a network issue in one of our data centers. Some stores may be experiencing slower than normal response times or intermittent outages. We are working with our network provider to determine the cause. More updates soon.
Posted Apr 02, 2018 - 23:56 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
