Fire Alarm in Austin Contact Center

Incident Report for BigCommerce

Resolved

Our agents have been cleared to re-enter the building, and our live channels have resumed normal operations. Thank you for your patience and understanding.
Posted Sep 12, 2019 - 18:20 CDT

Investigating

Our Austin Headquarters is experiencing a fire alarm and we have evacuated the call center for the safety of our agents. Web cases can still be submitted. We will resume phone and chat operations as soon as possible.
Posted Sep 12, 2019 - 18:05 CDT
This incident affected: Client Services (Support Center).
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