Fire Alarm in Austin Contact Center
Incident
Report for BigCommerce
Resolved
Our agents have been cleared to re-enter the building, and our live channels have resumed normal operations. Thank you for your patience and understanding.
Investigating
Our Austin Headquarters is experiencing a fire alarm and we have evacuated the call center for the safety of our agents. Web cases can still be submitted. We will resume phone and chat operations as soon as possible.
This incident affected: Client Services (Support Center).