Store Availability - Increase in store response time

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 11, 2015 - 16:16 CDT

Monitoring

Systems have recovered and response times are returning to normal levels. Bigcommerce engineers will be monitoring the performance to ensure all stores are available.

Posted May 11, 2015 - 14:05 CDT

Investigating

Bigcommerce Engineering teams have been alerted to a backend issue with the service that manages store objects. Investigations are underway to identify the cause.

Posted May 11, 2015 - 13:58 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.