High Rate of Cloudflare Challenge Pages

Incident Report for BigCommerce

Monitoring

The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores.

The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the store, which verifies they are a human user.

The engineering team is continuing to refine the rules and and working to reduce frequency of these interruptions. We are also working closely with our vendor to further mitigate and improve the automatic classification of traffic.

If you are experiencing issues managing your store through the Control Panel or API, we advise you to reach out the BigCommerce Support team for further assistance.

Posted Oct 27, 2026 - 22:11 CDT

This incident affects: Storefront.