Phone Outage in Austin Contact Center

Incident Report for BigCommerce

Resolved

Our phone provider has resolved the issue and all channels are functioning as expected. Thank you for your patience.
Posted Nov 07, 2019 - 10:12 CST

Investigating

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are currently working with our phone provider, but in the interim please note our live chat and web case queues are available. Thank you for your patience.
Posted Nov 07, 2019 - 09:56 CST
This incident affected: Client Services (Support Center).
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