The switches have been replaced and transactions are working normally. We are continuing to monitor and are asking IBM Softlayer for further explanation as to how this occurred.
Posted Oct 24, 2018 - 13:33 CDT
Update
We have escalated to the highest levels at IBM Softlayer to get them to replace a pair of redundant network switches are that causing the issue. We expect the issue to be resolved shortly. We apologize for this situation and have started immediate plans to move away from a recurrence of this situation in the future.
Posted Oct 24, 2018 - 13:27 CDT
Update
BigCommerce engineers are working with a third party provider to fix a networking issue causing errors on payments. Will update soon as we know more.
Posted Oct 24, 2018 - 13:17 CDT
Identified
BigCommerce engineers are presently investigating errors processing payments with some payment gateways.
Posted Oct 24, 2018 - 13:07 CDT
This incident affected: Checkout & Payment Processing.
