Phone and Chat Support Unavailable

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 05, 2018 - 03:45 CDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 05, 2018 - 03:45 CDT

Identified

Our support center is experiencing a power outage. Phone and chat support is currently unavailable. For assistance customers can still submit a web case via our help center by clicking "Create a Case" at the following URL https://support.bigcommerce.com/contact

Posted Sep 05, 2018 - 01:28 CDT

This incident affected: Client Services (Support Center).