Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce Engineers identified an issue affecting storefront and API services for a subset of stores beginning at 22:29 UTC and ending at 22:34 UTC. BigCommerce Engineers have resolved the issue and all services are now available.

Posted Dec 10, 2024 - 16:51 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 10, 2024 - 16:35 CST

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Dec 10, 2024 - 16:33 CST

This incident affected: Storefront.