Product search unavailable in a single data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 29, 2018 - 19:39 CDT

Monitoring

The search function, which also powers Product Search in the Control Panel, is functional again. Engineers will be monitoring the search clusters for further recurrence.
Posted Oct 29, 2018 - 19:28 CDT

Identified

Engineers have identified the issue and are preparing to deploy a fix.
Posted Oct 29, 2018 - 19:20 CDT

Investigating

BigCommerce engineers have discovered an issue with search in one of our data centers. We are investigating and should have a resolution soon.
Posted Oct 29, 2018 - 19:04 CDT
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