BigCommerce engineers have fixed all the issues stemming from the DDoS attack, and stores should all now be available.
Posted Sep 08, 2017 - 12:12 CDT
Update
BigCommerce engineers have fixed the availability issues and stores should now be fully functional. We are currently investigating issues with our API that stemmed from the DDoS. We will update as we know more.
Posted Sep 08, 2017 - 12:08 CDT
Monitoring
The issue turned out to be a DDoS attack which BigCommerce engineers have now mitigated. There is still a small sub-set of stores unavailable, but they will be available soon. Will update as we have more information.
Posted Sep 08, 2017 - 11:30 CDT
Investigating
BigCommerce engineers are investigating availability issues with a sub-set of stores in a single datacenter. We will update shortly with our findings.
Posted Sep 08, 2017 - 11:08 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
