Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 23:55 UTC affecting API, storefront, and control panel requests. The issue was resolved at 00:18 UTC and all services are fully operational.

Posted Apr 04, 2025 - 19:26 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2025 - 19:19 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Apr 04, 2025 - 19:03 CDT

This incident affected: Control Panel and Storefront.