Availability Issues with Stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 04, 2016 - 13:49 CDT

Monitoring

The issue with the caching infrastructure has been resolved. We will continue monitoring to ensure there are no lingering issues.
Posted Aug 04, 2016 - 13:41 CDT

Identified

We have identified an issue within a portion of a single data center's caching infrastructure. We hope to have this fixed momentarily.
Posted Aug 04, 2016 - 13:30 CDT

Investigating

BigCommerce engineers are investigating availability issues with a number of stores and will have an update momentarily.
Posted Aug 04, 2016 - 13:21 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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