Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 17:19 UTC. Engineers resolved the issue at 17:56 UTC and all services are now operational.

Posted Jul 26, 2023 - 13:18 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2023 - 13:02 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Jul 26, 2023 - 12:57 CDT

This incident affected: Control Panel and Storefront.