Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This issue has been resolved

Posted Nov 23, 2016 - 16:50 CST

Monitoring

A workaround has been implemented and we see that API calls are working as expected again. We will continue to monitor to ensure the issue is resolved.

Posted Nov 23, 2016 - 16:31 CST

Identified

BigCommerce has identified the issue with the API and are currently implementing a workaround for the degraded performance issue currently being experienced.

Posted Nov 23, 2016 - 16:20 CST

Update

BigCommerce is currently investigating an issue affecting the API only.

Posted Nov 23, 2016 - 16:17 CST

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Nov 23, 2016 - 16:13 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.