Availability Issue with small subset of stores

Incident Report for BigCommerce

Resolved

This issue is resolved. BigCommerce engineers implemented a fix at approximately 12:35AM UTC, after which systems returned back to normal.

Posted Dec 07, 2022 - 18:55 CST

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

Posted Dec 07, 2022 - 18:39 CST

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Dec 07, 2022 - 18:20 CST

This incident affected: Storefront.