IBM has fixed the issue and we will continue to monitor for recurrences. We're sorry for any inconvenience. The built-in redundancy of the BigCommerce platform prevented this from being an outage. However, we take response times very seriously and will be discussing this further with the vendor.
Posted Jun 23, 2018 - 20:30 CDT
Update
We are still working with IBM Softlayer to encourage them to investigate and fix their network issues.
Posted Jun 23, 2018 - 20:01 CDT
Update
Our network provider, IBM Softlayer, continues to investigate the issue.
Posted Jun 23, 2018 - 18:07 CDT
Update
BigCommerce engineers are working closely with our network provider to resolve this issue. Affected stores are currently seeing intermittent slow response.
Posted Jun 23, 2018 - 17:28 CDT
Identified
BigCommerce engineers have discovered the cause of the increased response times to be an issue in our upstream providers network. We have escalated with them and are awaiting a response.
Posted Jun 23, 2018 - 17:00 CDT
Investigating
BigCommerce engineers are investigating a increase in store response times. We will update with findings shortly.
Posted Jun 23, 2018 - 16:39 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
