Delays Processing Facebook Marketplace Operations

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 30, 2018 - 14:11 CDT

Update

The backlog of queued messages continues to process. We expect the service to be caught up around 2:00 pm CDT.

Posted Oct 30, 2018 - 13:33 CDT

Update

BigCommerce engineers have restored access to the Facebook channel manager. We are continuing to process backlogged inventory and orders.

Posted Oct 30, 2018 - 11:52 CDT

Identified

BigCommerce engineers have been made aware of an issue which is resulting delays processing updates to our Facebook channel integration.

Processing of orders received from our Facebook integration, inventory updates, updates to products being published to Facebook, and changes to Facebook channel settings currently impacted. These changes may not immediately be reflected in BigCommerce stores or on Facebook.

We are working to restore service ASAP and will post updates as soon as they're available.

Posted Oct 30, 2018 - 10:28 CDT