All data has been restored. If your store is somehow still missing data in the Insights product, please contact BigCommerce Support. We deeply regret and apologize for the inconvenience of this issue. Remedial steps are being put in place to prevent future recurrence.
Posted Aug 24, 2018 - 10:24 CDT
Update
Data restore is continuing. We expect all data restored by tomorrow at 2 pm CDT.
Posted Aug 23, 2018 - 17:25 CDT
Update
The missing data is being restored and we expect to be complete by 8/23/2018 at 2 pm CDT. We will update the status at that time or before if the data is restored earlier.
Posted Aug 22, 2018 - 13:59 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 22, 2018 - 12:58 CDT
Update
We are continuing to investigate this issue.
Posted Aug 22, 2018 - 12:55 CDT
Investigating
The BigCommerce Analytics reports are experiencing additional latency for some merchants. The reports are up to date as of 08/21/2018 10:00 AM CDT. We are working on getting the reports caught up with the most recent data
