Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 12:28 UTC. Engineers resolved the issue at 13:33 UTC and all services are now operational.

Posted Aug 07, 2023 - 10:08 CDT

Monitoring

BigCommerce engineers deployed a fix and are monitoring the results. We will provide an update shortly.

Posted Aug 07, 2023 - 08:49 CDT

Investigating

BigCommerce engineers are currently investigating performance issues with a subset of stores. We will provide an update shortly.

Posted Aug 07, 2023 - 08:40 CDT

This incident affected: API & Webhooks and Storefront.