Webhooks Delay

Incident Report for BigCommerce

Resolved

The events backlog has been drained and webhook delivery is back to normal.
Posted Jun 06, 2023 - 22:46 CDT

Update

BigCommerce engineers continue to process the backlog of delayed webhook events. We expect the current backlog to be processed in the next few hours.
Posted Jun 06, 2023 - 14:02 CDT

Monitoring

BigCommerce engineers are processing the backlog of delayed webhooks. We will continue to provide updates as they become available.
Posted Jun 06, 2023 - 11:00 CDT

Identified

BigCommerce engineers have identified the issue and are implementing a fix. We will provide updates as they become available.
Posted Jun 06, 2023 - 10:16 CDT

Investigating

BigCommerce engineers are currently investigating an issue that is causing the delayed delivery of webhooks to a subset of stores. We will provide an update shortly.
Posted Jun 06, 2023 - 09:34 CDT
This incident affected: API & Webhooks.
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