BigCommerce has resolved the issue leading to potential data consistency issues in a small subset of stores for data changes made between 02:20 UTC and 10:55 UTC on September 4th, 2023. BigCommerce Engineers have made the necessary changes to ensure there are no further data consistency issues, and will be continuing to work with merchants who were directly impacted by this incident. If you are noticing data inconsistency issues with your BigCommerce store and have not already, please log a case with technical support.
Posted Sep 04, 2023 - 10:55 CDT
Update
We are continuing to work on identifying the impacted data.
Posted Sep 04, 2023 - 08:29 CDT
Update
The underlying issue has been resolved and we are continuing to work on identifying impacted data
Posted Sep 04, 2023 - 07:41 CDT
Identified
The underlying cause has been identified and we are continuing to assess the impact.
Posted Sep 04, 2023 - 06:50 CDT
Investigating
We have identified an issue affecting data consistency on a subset of stores. We are currently assessing the impact.
Posted Sep 04, 2023 - 05:57 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
