QuickBooks Payments stores cannot transact

Incident Report for BigCommerce

Resolved

incident resolved, merchants can disconnect and reconnect their quickbooks now
Posted Oct 05, 2026 - 17:24 CDT

Monitoring

we have deployed a fix and are monitoring the issue.
Posted Oct 05, 2026 - 17:16 CDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 05, 2026 - 16:34 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 05, 2026 - 15:02 CDT

Investigating

We are currently investigating this issue.
Posted Oct 05, 2026 - 13:50 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 05, 2026 - 13:45 CDT
This incident affected: Checkout & Payment Processing.