Order verification emails inconsistently sent

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 22, 2018 - 11:22 CDT

Monitoring

A fix has been implemented and emails are sending consistently. Unfortunately, some emails may have been marked undeliverable during the past 7 hours and are unrecoverable. We apologize for the inconvenience and a review of our transactional email system is being performed to prevent a recurrence of this issue.
Posted Aug 22, 2018 - 11:12 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 22, 2018 - 10:49 CDT

Investigating

BigCommerce engineers are investigating reports of order verification emails not being sent. We will update with our findings shortly.
Posted Aug 22, 2018 - 10:31 CDT
This incident affected: Email.
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