Elevated 500 errors

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 19, 2025 - 18:41 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2025 - 18:33 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 19, 2025 - 18:11 CDT

Investigating

We are currently investigating an elevated rate of 500 errors and increased response times.
Posted Aug 19, 2025 - 17:40 CDT
This incident affected: Control Panel and Storefront.