Increased payments transaction times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Mar 18, 2019 - 10:23 CDT

Monitoring

Several payment gateways were taking longer than normal to respond. The problem has cleared and transaction timings are normal.

Posted Mar 18, 2019 - 10:16 CDT

Investigating

We are currently seeing increased times to settle transactions for some payment providers. Engineers are investigating.

Posted Mar 18, 2019 - 10:11 CDT

This incident affected: Checkout & Payment Processing and Storefront.