Elevated Response Times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Apr 21, 2026 - 20:39 CDT

Update

We are continuing to monitor for any further issues.

Posted Apr 21, 2026 - 19:52 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 21, 2026 - 19:52 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 21, 2026 - 19:49 CDT

Investigating

BigCommerce engineers are currently investigating an issue with elevated response times for a subset of US-based stores. We will provide an update shortly.

Posted Apr 21, 2026 - 19:46 CDT

This incident affected: Control Panel and Storefront.