Coupon codes not applying

Incident Report for BigCommerce

Resolved

We've verified the fix working on reported stores, coupon functionality should be fully restored.

Posted Jun 21, 2023 - 15:41 CDT

Monitoring

We have rolled out the fix to the impacted stores.

Posted Jun 21, 2023 - 15:29 CDT

Update

We're still in the process of rolling out fixes to impacted stores.

Posted Jun 21, 2023 - 14:39 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 21, 2023 - 12:16 CDT

Investigating

BigCommerce engineers are investigating reports of active coupon codes failing to be added to a qualified cart. We will provide further information as it becomes available.

Posted Jun 21, 2023 - 11:17 CDT

This incident affected: Storefront.