Slow response times for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Feb 03, 2022 - 04:03 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 03, 2022 - 03:54 CST

Identified

We have identified the cause of out of sync products and slow response times on some requests, and a fix is in progress.
Posted Feb 03, 2022 - 03:46 CST

Update

We are investigating slow response times and issues with products out of sync with search results.
Posted Feb 03, 2022 - 03:29 CST

Investigating

We are currently investigating slow response times for a subset of stores
Posted Feb 03, 2022 - 03:24 CST
This incident affected: Storefront.