Support Center Phone System Outage

Incident Report for BigCommerce

Resolved

Our Phone Provider service is stable and all phone systems are in working order.

Posted Dec 11, 2015 - 16:48 CST

Monitoring

Our Support Center Phone Provider has indicated they have restored functionality and we are continuing to monitor phone service for stability.

Posted Dec 11, 2015 - 15:41 CST

Investigating

Our phone provider is currently experiencing an outage and is working to restore service. Until that time it is recommended that you contact us through Live Chat or create a support case. Thank you for your patience.

Posted Dec 11, 2015 - 13:59 CST

This incident affected: Client Services (Support Center).