Connectivity for Telstra customers accessing Bigcommerce stores has been restored. All stores are up and operational.
At this time, information points to maintenance on the Telstra network in Sydney as being the cause for the reported service disruption.
Posted Mar 19, 2015 - 04:47 CDT
Identified
Bigcommerce engineers working with our service provider have identified an issue between Telstra (an Australian ISP) and China Telecom which may be impacting the ability for Telstra customers to access Bigcommerce stores. We'll provide an update on the situation as soon as we know more.
Posted Mar 19, 2015 - 02:09 CDT
Investigating
Bigcommerce engineers are currently investigating reports that some Australian store owners and shoppers are unable to access Bigcommerce stores. At this time, we believe the connectivity issues are unrelated to Bigcommerce but are limited to a number of Australian Internet service providers. We are continuing to investigate these reports and will have an update shortly.
