Issues with Product Imports

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 30, 2018 - 10:28 CDT

Update

A fix has been deployed and all response times are back to normal.

Posted May 30, 2018 - 10:24 CDT

Update

We are continuing to work on a fix for this issue.

Posted May 30, 2018 - 10:23 CDT

Update

We are continuing to deploy the fix for this issue.

Posted May 30, 2018 - 09:57 CDT

Identified

BigCommerce engineers have identified a performance issue with Product Imports. The issue will cause Product Imports to fail and may cause storefronts not to load due to lack of database connections. Engineers are working to deploy a fix.

Posted May 30, 2018 - 09:25 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.