Analytics Data Lag

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Dec 16, 2022 - 18:43 CST

Update

The lag issue with Analytics reports in Control Panel has been resolved. All the reports have the latest data.
Posted Dec 16, 2022 - 18:43 CST

Update

We have identified the issue and implemented a fix to process the outstanding data. We expect the lag to come down in a few hours.
Posted Dec 16, 2022 - 17:19 CST

Update

BigCommerce engineers are investigating an issue that causes a delay in processing the data for Analytics reports. The reports don't have the updated data and are lagging behind by several hours. We will provide updates as they come through.
Posted Dec 16, 2022 - 14:58 CST

Investigating

We are currently investigating this issue.
Posted Dec 16, 2022 - 14:58 CST
This incident affected: Reporting & Analytics.
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