Phone Support Outage

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 07, 2017 - 05:46 CDT

Monitoring

Phone Support in now back online and we are monitoring for any additional issues.

Posted Sep 07, 2017 - 05:34 CDT

Identified

We are working with our phone service provider to reach a resolution. Live Chat and Web Case support channels still remain online.

Posted Sep 07, 2017 - 05:20 CDT

Investigating

BigCommerce Phone Support is currently unavailable. While we investigate this issue please feel free to use our Chat Support and Web Case Support services. Thank you for your patience and we hope to have this matter resolved shortly.

Posted Sep 07, 2017 - 04:56 CDT