Storefront timeout issues for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 13, 2019 - 16:54 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2019 - 16:37 CST

Identified

BigCommerce engineers have identified the cause of the performance issues and are rolling out a fix.

Posted Nov 13, 2019 - 16:32 CST

Investigating

BigCommerce are investigating storefront timeout issues for a subset of stores

Posted Nov 13, 2019 - 16:30 CST

This incident affected: Storefront.