Webhooks delayed

Incident Report for BigCommerce

Resolved

This incident has been resolved and the backlog of delayed webhooks completed processing at approximately 2:20PM CST.
Posted Feb 09, 2021 - 15:01 CST

Monitoring

The webhook backlog is almost done processing and BigCommerce engineers are monitoring the issue.
Posted Feb 09, 2021 - 14:12 CST

Update

Engineers are still working towards a resolution for the delayed delivery of webhooks to a subset of stores and we will provide an update shortly.
Posted Feb 09, 2021 - 13:19 CST

Update

Engineers are currently working on a fix to resolve the delayed delivery of webhooks to a subset of stores.
Posted Feb 09, 2021 - 12:24 CST

Identified

BigCommerce engineers have identified the issue and a fix is being implemented.
Posted Feb 09, 2021 - 11:24 CST

Update

BigCommerce engineers continue to investigate the root cause of the delayed delivery of webhooks to a subset of stores.
Posted Feb 09, 2021 - 10:59 CST

Investigating

BigCommerce engineers are investigating an issue that is causing delayed delivery of webhooks to a subset of stores.
Posted Feb 09, 2021 - 10:26 CST
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