BigCommerce Payments Degraded Performance

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Apr 22, 2019 - 20:57 CDT

Update

We are continuing to monitor for any further issues.

Posted Apr 22, 2019 - 20:43 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2019 - 20:43 CDT

Identified

Payments service is currently offline for emergency maintenance. It should be operational again soon.

Posted Apr 22, 2019 - 20:35 CDT

Investigating

BigCommerce engineers are currently investigating slowness in processing payments.

Posted Apr 22, 2019 - 20:22 CDT

This incident affected: Checkout & Payment Processing.