Issues with Client Area

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Dec 11, 2019 - 08:21 CST

Monitoring

BigCommerce engineers have implemented a fix and are now monitoring the issue. Further investigation found that a number of store checkouts may have also been impacted during this time, but should now be operating normally.

Posted Dec 11, 2019 - 08:09 CST

Identified

BigCommerce engineers have identified an issue and are continuing to work on a resolution.

Posted Dec 11, 2019 - 07:36 CST

Investigating

BigCommerce engineers have identified issues with our login system. We will provide more information as it becomes available.

Posted Dec 11, 2019 - 07:25 CST

This incident affected: Client Services (Client Portal).