Issue with Vertex tax integration

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Feb 07, 2023 - 12:30 CST

Update

A subset of stores with the Vertex tax provider enabled are experiencing issues calculating tax through Vertex and fallback tax is used instead if configured. BigCommerce engineers have identified the issue and are working on remediation.
Posted Feb 07, 2023 - 11:32 CST

Investigating

We are currently investigating this issue.
Posted Feb 07, 2023 - 11:32 CST
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