Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 17, 2019 - 12:25 CDT

Update

Engineers are working to further improve response times for a small group of stores.

Posted Jul 17, 2019 - 12:21 CDT

Update

For a very small subset of stores, there are still some slower than normal response times. Engineers are working to correct that situation.

Posted Jul 17, 2019 - 11:49 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 17, 2019 - 11:34 CDT

Identified

Errors have been cleared from the platform, but a sub-set of stores are still experiencing slow response times. Engineers are working to restore response times to normal.

Posted Jul 17, 2019 - 11:28 CDT

Investigating

BigCommerce engineers are investigating a increase in store response times and error rates. We will update with findings shortly.

Posted Jul 17, 2019 - 11:11 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.