Catalog Import/Export Errors

Incident Report for BigCommerce

Resolved

This incident has been resolved. Functionality to export products has been restored.
Posted Jan 25, 2023 - 18:43 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2023 - 15:50 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 25, 2023 - 13:47 CST

Investigating

BigCommerce engineers are currently investigating an issue preventing a subset of merchants from importing and exporting products from their catalogs.
Posted Jan 25, 2023 - 13:07 CST
This incident affected: Control Panel.