Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce Engineers identified an intermittent issue affecting services for stores beginning at 20:20 UTC and ending at 20:37 UTC. BigCommerce Engineers have mitigated the cause of the issue and all services are now available.

Posted Oct 14, 2024 - 16:17 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 14, 2024 - 15:46 CDT

Update

We are continuing to investigate this issue.

Posted Oct 14, 2024 - 15:35 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Oct 14, 2024 - 15:33 CDT

This incident affected: Checkout & Payment Processing, Control Panel, and Storefront.