Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an issue beginning at approximately 18:27 UTC, which caused intermittent availability issues for a subset of stores. The problem was resolved at 18:37 UTC and all services are fully operational.

Posted Mar 05, 2025 - 12:52 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 05, 2025 - 12:41 CST

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Mar 05, 2025 - 12:34 CST

This incident affected: Storefront.