Increased error rates in a small subset of stores.

Incident Report for BigCommerce

Resolved

There was an interruption of traffic from our legacy data hosting provider to Google Cloud Platform. Only stores that are still being proxied from the legacy data center to GCP would have been affected. The problem has been remediated and further controls are being devised to prevent future recurrence. We apologize for the interruption.
Posted Feb 21, 2019 - 20:35 CST

Update

The fix was deployed but was not effective. The team is investigating a further fix.
Posted Feb 21, 2019 - 20:27 CST

Identified

We have identified an issue with a subset of stores. A fix is being prepared.
Posted Feb 21, 2019 - 20:15 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
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