Data missing in Control Panel Analytics and Insights

Incident Report for BigCommerce

Resolved

The analytics and reporting functionality is now fully functional with all historical data restored.

Posted Dec 21, 2017 - 18:32 CST

Identified

BigCommerce data engineers have identified a performance issue with the backend systems that power reports and Insights in the Control Panel for a sub-set of stores. No data is lost but it is not being populated to the Control Panel. Unfortunately, it may take time to get all the data back in the Control Panel. This is the top priority for our data engineers. We apologize for the inconvenience.

Posted Dec 13, 2017 - 21:19 CST

This incident affected: Reporting & Analytics.