Search and Faceted Search Unavailable or Slow

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 25, 2019 - 02:14 CST

Monitoring

BigCommerce engineers have implemented a fix and search functionality is now fully restored. We will monitor the situation for any further issues.
Posted Jan 25, 2019 - 02:07 CST

Identified

BigCommerce engineers have identified an ongoing issue impacting search on a subset of stores. Our engineers continue to work on a fix to restore functionality.
Posted Jan 25, 2019 - 01:19 CST

Investigating

Currently, our search infrastructure is experiencing issues. BigCommerce engineers are investigating slowness or unavailability of search features. We will update with our findings shortly.
Posted Jan 25, 2019 - 00:47 CST
This incident affected: Control Panel.
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