Degraded performance for Bigcommerce Storefront, API and Control Panel

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jun 01, 2015 - 22:16 CDT

Monitoring

The fix has been rolled out and response times are now back to normal levels.

Posted Jun 01, 2015 - 21:56 CDT

Identified

We have identified the underlying issue and we are in the process of rolling out a fix to mitigate the issue.

Posted Jun 01, 2015 - 21:39 CDT

Investigating

Bigcommerce engineers have been alerted to an intermittent performance issue causing slow response times. We are investigating and will update status shortly.

Posted Jun 01, 2015 - 20:41 CDT