Degraded performance and page errors for a majority of stores
Incident
Report for BigCommerce
Resolved
This issue has been resolved.
Monitoring
At this time we are monitoring for any reports of continuing issues and performing verification tests to ensure that the issue is resolved for all stores.
Update
The roll out of the fix is continuing and has been applied to a majority of affected stores. We will provide a further update once the process has been completed
Update
Bigcommerce engineers are currently rolling out a fix to the affect stores. We will provide another update once the process is complete.
Update
Engineers are currently working on a fix to the affected stores. We will provide a further update as more information becomes available.
Update
Apparently, there were two issues. The first one has been fixed. So, some stores should be functioning normally. The next fix is being tested and should be rolled out soon.
Identified
Our apologies to our customers but there was a code release with serious unintended consequences. A feature was prematurely made live. Our engineers are working quickly to revert the changes to remove the errors to both storefronts and control panels. Again, we are truly sorry there has been no update until now, as the extent of the issue was not at first realized. We will be doing a post-mortem to review our process for releases and our customer notification policies. Thanks for your patience.
This incident affected: Control Panel and Storefront.