For a subset of stores with Braintree enabled, the cart page does not load.

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 19, 2025 - 20:50 CDT

Update

Fix has been rolled out to all impacted stores and we have verified impacted stores are operational.
Posted Aug 19, 2025 - 20:50 CDT

Update

Fix is being rolled out to all impacted stores and we are monitoring the results.
Posted Aug 19, 2025 - 20:20 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2025 - 18:41 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 19, 2025 - 17:59 CDT

Investigating

We are currently investigating the issue.
Posted Aug 19, 2025 - 16:39 CDT
This incident affected: Storefront.