Payment processing issues

Incident Report for BigCommerce

Resolved

This incident has been resolved
Posted May 02, 2023 - 06:05 CDT

Monitoring

A fix has been implemented and we are monitoring the results
Posted May 02, 2023 - 06:01 CDT

Update

This issue is also affecting storefront and API traffic. We are continuing to investigate a fix for this issue.
Posted May 02, 2023 - 05:55 CDT

Identified

BigCommerce engineers have found the cause and are working on remediating the issue
Posted May 02, 2023 - 05:32 CDT

Investigating

BigCommerce engineers have identified an issue with processing payments
Posted May 02, 2023 - 05:22 CDT
This incident affected: Checkout & Payment Processing.