Partial email outage.
Incident
Report for BigCommerce
Resolved
This incident is now resolved
Monitoring
Mail service have been restored for users.
Update
Engineers are still working to restore all mail services at this time. Some users have access restored however we are still running diagnostics on the system to ensure the issue is resolved for all users. We will have a further updates once more information becomes available.
Update
Engineers are continuing to work through the issues to bring all mail services back online as soon as possible.
Update
Engineers have been able to repair the hardware issue. However some mail services are unavailable at this time. We are continuing to investigate this and will provide more updates as they are available.
Identified
We have identified that the issue is related to the underlining hardware the server resides on and we have escalated this issue to our server provider for urgent repair.
Update
Engineers are continuing to investigate an issue with one mail server which has gone offline. We will provide more information as it becomes available.
Investigating
We are currently experiencing problems with a fraction of our customers using our email service. This has no impact on our store transactional email. We are currently working to resolve this. Thank you for your patience.